Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Crediton | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Crediton is a GPhC registered online pharmacy weight loss clinic serving patients in Crediton, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Data We Collect

When you use our services, we may collect the following types of personal and health information:

Personal identifiers: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and other health data relevant to your weight loss treatment
Payment information: Billing details processed securely through our payment provider
Communication records: Messages, consultation responses, and correspondence with our pharmacy team
Technical data: IP address, browser type, and website usage data collected automatically when you visit our site

2. How We Use Your Data

We use your personal and health data for the following purposes:

To assess your suitability for weight loss treatments and conduct online consultations
To dispense and deliver prescription or pharmacy medicines to you safely — delivery is made within 1 working day once your order has been reviewed and approved by our pharmacist
To maintain accurate medical and dispensing records as required by GPhC regulations
To communicate with you regarding your treatment, orders, or any follow-up care
To comply with our legal and regulatory obligations as a registered pharmacy
To improve our services and ensure patient safety

Our lawful bases for processing your data are: performance of a contract, legal obligation, and legitimate interests. For special category health data, we rely on health care provision under Article 9(2)(h) of UK GDPR.

3. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly, including secure login and checkout processes
Analytical cookies: Help us understand visitor behaviour and improve our website performance
Preference cookies: Remember your settings and choices to personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect website functionality.

4. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only in the following circumstances:

Healthcare professionals: We may share relevant health information with your GP or other clinicians when clinically necessary or where required for patient safety
Delivery partners: Limited personal details such as your name and address are shared with our courier service solely to fulfil your order
Payment processors: Secure payment providers handle billing information in compliance with PCI DSS standards
Regulatory bodies: We may disclose data to the GPhC, NHS, or law enforcement where legally required
IT and software providers: Trusted technology partners who support our pharmacy systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

5. Data Retention

We retain patient records for a minimum of 8 years from the date of last contact, in line with NHS and GPhC guidance. After this period, data is securely deleted or anonymised.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health data is encrypted and stored on secure, UK-based servers.

7. Contact Us

If you have any questions about this privacy policy, wish to make a data-related request, or have concerns about how your information is handled, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Crediton
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy is reviewed regularly and was last updated in July 2026.